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Fusion5X 2.0 (Saving Canadian Parking Garages Everywhere from Bad Cell Reception)

Updated: Oct 4, 2021

Cell Phone Booster for Metal Buildings

fushion5X signal booster

Parking garages are notorious for having poor cell signal. Virtually everyone is familiar with this fact. Fortunately for Canadians everywhere, there's a simple way to eliminate this problem and get that reception up to a usable level. The Fusion5X 2.0 from SureCall Canada.

"Designed for mid-sized commercial buildings, large residences, and ideal for underground parkades in urban centers, the SureCall Fusion5X 2.0™ is a cell phone booster for metal buildings that increases voice, text, 3G, & 4G LTE signals for all Canadian cell carriers. Configurable for all indoor environments, the Fusion5X 2.0 reduces dropped & missed calls and improves 4G LTE data speeds to ensure everyone has a reliable connection to their mobile device."

The Fusion5X 2.0 is designed with customization in mind. Whether you intend to use it in a commercial building, large home, or underground parkade, this booster can be purchased with 3 different kit options: Yagi/Dome, Yagi/Panel, and Yagi/4 Domes. This versatility makes sure that your space - no matter what it looks like - is properly covered.

car park

But parking garages in the city is truly where this booster excels. No more dropped calls as you pull into the parking structure. Continuous signal from entrance to exit, despite thick concrete and multiple levels. This is the #1 poor signal solution for underground parkade solutions in Canada.

We get a lot of inquiries about signal boosters in underground parkades and commercial buildings. Here are answers to 14 of the most frequently asked questions.

13 Important Questions About Commercial Cell Phone Signal Boosters

Why do my calls drop when I walk into my building or drive into the parking garage?

The culprits here are building materials. Concrete, low-E glass, stone, and steel are what many commercial buildings and parking structures are made of. And all of these things cause problems for cellular wavelengths and other radio frequency signals.

exterior of a parking garage

Why are cell signals negatively affected by Low-E glass and window tint?

Have you heard of low-E glass? The "e" stands for emissivity. It's a particular kind of glass commonly used in the construction of commercial buildings. It is metallic, transparent, and has a microscopic thin coating that reflects infrared and ultraviolet radiation. It's designed to decrease the amount of heat (waves in the infrared spectrum) that gets into the building. The problem is that the infrared spectrum is also where cellular signals lie. So this glass is blocking cell signals as well as heat. High-security buildings are often built with heavy-duty low-E glass that is specially created to block radio frequency signals.

What can be done in a metal building to increase cell signal?

Metal buildings - the familiar nemesis of cell signals everywhere - should always consider installing a signal booster system to fix this problem. It's the most effective solution. Always consider the square footage of the area that needs boosting. This will be the main factor that determines what booster system you go with.

modern office building

Why can some of my co-workers make calls in our building but I can't?

The issue is likely due to something simple like your position in the building compared to your friend. Or it's because of carrier frequency.

- If you work in the underbelly of the building (underground on a lower floor) and your co-worker works on a higher floor, reception is probably going to be better for them. How close you are to the center of the building also affects signal quality. The closer you are to the outside walls, the better the signal is likely to be.

- Carrier frequency also plays a role in signal quality. Rogers, Telus, And Bell, for example, all use different cell frequencies operating on varying MHz. The higher the frequency, the harder it is for that signal to penetrate building materials. This is relevant here because let's say your co-worker's network operates on an 1800 MHz while yours operates on an 800 MHz. You're going to have a less reliable signal inside your building if this is the case.

modern apartment building

Why won't the carriers just fix the signal problems in the underground parkade?

Cell carriers aren't really in the business of addressing everyone's reception issues on an individual basis. However, every carrier is constantly making efforts to increase their coverage on a national level to the tune of billions of dollars. And these efforts most definitely affect you and your location. It's very likely that over time areas of Canada that have poor signal will eventually get better.

Which building integration company should I choose to set up the commercial booster system?

You have many choices on that front. Here are some important questions to address before choosing a company to provide and install a system in your building. (Note: SureCall meets all of these requirements. But it's still worth laying these all out for you.)

empty parking garage

What's their experience level?

We recommend going with a company with a long and proven track record of successful commercial installations. These booster systems are much more involved than what you install in your home on your own. Commercial systems require custom design and professional involvement.

Are they sincerely engaging with you when discussing your needs?

When you speak with their representative, is it a one-sided conversation with you doing most of the talking? Or are they asking questions in a confident and professional way and presenting solutions? Basically what we mean is does it sound like they know what they're talking about? Also, make sure you're asking them about customer service, processes, technology, system design; things like that. If you feel good about their responses, that's a good sign.